H2CAP Warranty

The H2CAP warranty is the limited warranty for the H2CAP PLUS hydrogen water bottle by Ionfarms (BioNatural). The warranty period is measured from the date the product is shipped from Korea. Because the H2CAP PLUS is sold wholesale, warranty service for distributors and their customers is arranged through the authorized distributor.

1 year freefree warranty service from the shipment date

Paid afterpaid warranty service beyond the first year

6 monthswarranty on any replacement unit

The H2CAP warranty at a glance - the free period runs for 12 months from shipment, and a replaced unit restarts with its own 6-month warranty.

H2CAP Warranty Terms

Free warranty service is provided for one year after the product is shipped.
For a unit that was shipped from Korea more than one year ago, warranty service is provided on a paid basis.
For orders exceeding 100 units per case, Ionfarms supplies 3 extra units free of charge. These extra units are for free-exchange (replacement) purposes only.
If a unit is replaced within the warranty period, the warranty on the replaced unit is limited to six months.
This warranty does not apply to any non-Ionfarms (BioNatural) branded hardware or software, even if packaged or sold together with Ionfarms hardware. Manufacturers, suppliers, or publishers other than Ionfarms (BioNatural) may provide their own warranties to you.

What the H2CAP Warranty Does Not Cover

This warranty does not apply in the following cases:

To protective coatings that are designed to diminish over time, unless the failure has occurred due to a defect in materials or workmanship.

To cosmetic damage, including but not limited to scratches, dents, and broken plastic on ports, unless the failure has occurred due to a defect in materials or workmanship.

To damage caused by use with a third-party component or product that does not meet the H2CAP specifications.

To damage caused by accident, abuse, misuse, fire, liquid contact, earthquake, or other external cause.

To damage caused by operating the H2CAP outside the published guidelines.

To damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Ionfarms or an Ionfarms Authorized Service Provider.

To an H2CAP that has been modified to alter functionality or capability without the written permission of Ionfarms (BioNatural).

To defects caused by normal wear and tear, or otherwise due to the normal aging of the H2CAP.

If any serial number has been removed or defaced from the H2CAP.

Before You File a Claim: What to Prepare

H2CAP warranty claims move fastest when the distributor sends a complete report in the first message. Before contacting Ionfarms, please prepare:

The serial number of the unit. Claims cannot be processed if the serial number has been removed or defaced.

Proof of the shipment date, such as the commercial invoice or packing list for the original order.

A short description of the problem, with a photo or video of the symptom where possible.

Notes on how the unit was used - bottle type, water source, and charging setup - so causes listed in the exclusions above can be ruled out quickly.

For case orders that included free-exchange extra units (see term 3), we recommend using those units first, so the end customer keeps a working unit while the claim is reviewed.

How to Make an H2CAP Warranty Claim

The claim route in one view - every claim travels through the authorized distributor to the manufacturer.

The H2CAP PLUS is sold wholesale, so H2CAP warranty claims are handled through your authorized distributor. Distributors coordinate claims directly with Ionfarms and should have the unit's serial number and proof of shipment date available. For distributor-level questions, please contact us.

This page is a summary of the Ionfarms (BioNatural) limited warranty for the H2CAP PLUS. The formal warranty terms accompanying each order govern in the event of any discrepancy. This warranty does not affect any statutory rights that may apply in your country. Statutory consumer rules differ by market: in the United States, consumer product warranties are governed by the Magnuson-Moss Warranty Act, while buyers in the European Union are covered by a legal guarantee provided by the local seller. Distributors remain responsible for meeting the consumer rules of their own market.

What the Hydrogen Water Bottle Warranty Does Not Cover

This warranty does not apply in the following cases:

To protective coatings that are designed to diminish over time, unless the failure has occurred due to a defect in materials or workmanship.
To cosmetic damage, including but not limited to scratches, dents, and broken plastic on ports, unless the failure has occurred due to a defect in materials or workmanship.
To damage caused by use with a third-party component or product that does not meet the H2CAP specifications.
To damage caused by accident, abuse, misuse, fire, liquid contact, earthquake, or other external cause.
To damage caused by operating the H2CAP outside the published guidelines.
To damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Ionfarms or an Ionfarms Authorized Service Provider.
To an H2CAP that has been modified to alter functionality or capability without the written permission of Ionfarms (BioNatural).
To defects caused by normal wear and tear, or otherwise due to the normal aging of the H2CAP.
If any serial number has been removed or defaced from the H2CAP.

How to make a warranty claim

The H2CAP PLUS is sold wholesale, so warranty claims are handled through your authorized distributor. Distributors coordinate claims directly with Ionfarms and should have the unit's serial number and proof of shipment date available. For distributor-level questions, please contact us.